You will find a short overview of the most frequently asked questions here.
Your question wasn't answered? We'll gladly help you out. You can contact our team via the contact form.

General questions

If your entry appears in our system but not on the map, then it is most likely because a specific location was not selected when making the entry.
A reason for an unpublished entry is most likely a missing location. Please always give give the location of your find or loss.
Somtimes the markings on the map disappear when zooming in. The most lekely reason is that the entries in question weren't marked at that specific area you selected. On a higher zoom-level, you will see all entries for the selected postal code region.
You were able to reach your local lost and found office, but your item couldn't be found? Then you should definitely search and make an entry on Have it Back! Public and private lost and found offices mostly only check the latest state. Again and again, you will have to contact the different venues and ask for the status of the day, ask the same questions and go through the same procedures. The chances are goo that you will find your item on Have it Back. Increase the chances of reclaiming your item even further by offering an individual finder's reward.
Have it Back displays entries that were directly transmitted by users as well as most of the freely accessible entries (headline and pursuing link to entry) of lost and found offices and topic pages.
After registering, you will have access to further option, which can positively effect your search. Among other things, you can directly edit your entry after having made it or chronologically list all of your entries, for example.
Your entry on Have it Back is of course not a substitute for the legally required report to police or other public office, according to your region. It does, however, increase the chance of lost property finding its way to the rightful owner.
Lack of knowledge does not protect from punishment. And if an offer seems to good to be true, chances are that it, in fact, is. But how can you test if the item you've bought or intend to buy is legitimate? Have it Back helps you clear the smoke - preferably even before the purchase!
Report infringements on our terms of use by clicking on the according icon to the side of each entry. Have it Back will check the entry and execute appropriate steps.
NO! Have it Back is free of use in its basic functions (searching, making an entry, matching, contacting finder or searcher, etc.) and an internationally operating internet portal and database. Only additional services such as the search agent or premium placements are with costs.
Everything that can be lost or was stolen from you. Even animals can be registered. Found items can of course also be submitted.
The shock is imminent and the hope mostly minuscule - no matter if stolen, run away, lost, or forgotten, the result for those affected is always the same: lots of effort, stress, and worn out nerves. Search on Have it Back first and publicize your search! The chances are good that the finder is doing the same. Your entry on Have it Back is of course not a substitute for the legally required report to police or other public office, according to your region.
Immediatly go to your next police station and notify the authorities. Some police stations allow to file a case online. Afterwards, you should submit your search on Have it Back with the serial number of your valuable, in order to increase the chances of you getting it back.
Honesty should be rewarded - and there are legal parameters for this. Check out your local regulations to find out what you are due.
One of the many advantages of Have it Back is the access to numerous theme-specific sites on a single platform. This makes Have it back the largest and best virtual lost and found office available with the most entries.
Have it back is not a public office. The site's goal is to make the matter of searching for your items easier my creating a central platform for the entire lost and found process. There is no legal affiliation between the public offices and this site. You do, however, have the option of making use of additional functions that official public websites don't have - these functions maximize the chance of you to have your item back.

Technical questions

All of them! With Have it Back, the entire world can be searched for lost and found items. However, the system is only available in English and German.
If you want to relieve your internal processes concerning Lost & Found requirements or increase your service quality by reducing effort and stress for your customers, then please contact us! We can gladly offer you an individual Lost & Found mask for your website. Also be sure to check out our free enterprise solution for companies: the Lost and Found Manager (www.fundbueromanager.de)
Have it Back offers the public a clear structure and a multitude of freely accessible sources, such as lost and found websites and theft portals, but also entries submitted by users. If the etnry is from an external source, you will be relayed to the original source.
Yes. If you have registered, you can change your entry by clicking "own entries". Otherwise, please write an email from the address with which you submitted the entry.
In case your search gives you too many results, try narrowing down your search. Category and date help narrowing your down your target.
Have it Back has been tested in all current versions of Firefox, Chrome and Internet Explorer and supports these.
Sometimes the exact location of the loss or the find wasn't narrowed down. Then a "fixed" location to the according postal code is selected.
Please allow JavaScript in your browser and use an up-to-date browser version.
You can change the criteria on the right hand side of the map.
It can sometimes take a little time for your entry to appear in our database. Have it Back verifies each entry, before it is published.

Your company wants to submit data?

If you want to relieve your internal processes concerning Lost & Found requirements or increase your service quality by reducing effort and stress for your customers, then please contact us! We can gladly offer you an individual Lost & Found mask for your website. Also be sure to check out our free enterprise solution for companies: the Lost and Found Manager (www.fundbueromanager.de)

This Have it Back service is excellently suited for:

Universities | Libraries | Airlines | Airports| Bars | Private Detectives | Clubs | Taxi Services | Shopping Centers | Gas Stations / Truck Stops | Furniture Shops| Adjustment Bureaus / Technical Experts | Insurance Companies | Second Hand Electronic Stores | Pawn Brokers | Public Offices (Police) | Lost and Found Offices | Public Authorities (Justice Department) | Train Stations | Public Transport (Bus, Railway, etc.) | Bus Companies | Sports Halls (Fitness, Ice Skating Rink, etc.) | Swimming Pools | Associations | Museums | Restaurants | Cinemas | Hotels | Stadiums | Theme Parks / National Parks | Concert Halls | Events, Meetings | Real Estate Developers / Buiding Site Developers | Misc. Companies